Know where
everyone is.
Real-time traveller visibility, proactive disruption monitoring, and one-tap mass alerts — so you act before problems escalate.
Know where every traveller is. Always.
Every active booking is tracked in real time. At a glance, see who's in the air, who's checked in, and who might need help — across all 6 Balkan markets.
- Live trip status for all active bookings
- Cross-border visibility across 6 countries
- One view for HR, ops, and management
Care · Safety check
Regional disruption · 4 travellers affected
“Disruption reported in Western Balkans. Please confirm your status.”
One tap. Every traveller alerted.
Regional disruption, security event, or sudden weather — send a safety check to all affected travellers in one action. Responses collected automatically, statuses updated in real time.
- Filter travellers by region or route
- Send via WhatsApp in one tap
- Status board updates as responses arrive
Disruptions handled
in under 30 minutes.
When a flight is cancelled or a connection is missed, the system detects it instantly, notifies the traveller, and starts rebooking — without waiting for a support call.
- Automatic detection on all live flights
- Rebook options to traveller within minutes
- Manager briefed automatically
Disruption detected
Traveller alerted
Options found
Rebooked
Manager notified
Six countries.
One team watching.
Flecto's care team operates in Balkan timezone, speaks the region's languages, and knows the local carriers and routes. When something goes wrong at 02:00 in Belgrade, someone who knows the market responds — not a generic global helpdesk.
6
Balkan countries covered
< 30m
Disruption response
24/7
Monitoring active
Local
Language support